Manage your Crimpd+ Subscription

How to manage your subscription to Crimpd+

Crimpd+ subscriptions are billed monthly and can be canceled or paused at any time. Subscriptions are managed directly through either Google or Apple, depending on your mobile device.

Apple (iOS) Users

To cancel your Crimpd+ subscription on iOS:

1. Open the Apple App Store app. In the top right corner, tap your profile picture.
2. Tap Subscriptions.
3. Under the Active section, tap your Crimpd subscription.
4. Tap Cancel Subscription.

Android Users

To cancel your Crimpd+ subscription on Android:

1. Open the Google Play app.
2. At the top right, tap the profile icon.
3. Tap Payments & Subscriptions, then Subscriptions.
4. Select your Crimpd+ subscription.
5. Tap Cancel Subscription.

Frequently Asked Questions

Will I still be able to access my past Training Plans?

Previously purchased Lattice Training Plans (training plans created by Lattice Training, available as a separate subscription) can still be accessed without an active subscription. Any previously created Crimpd+ training plans are stored on the Crimpd servers, but a valid Crimpd+ subscription is required to access them.

How can I request a refund?

If you accidentally purchased Crimpd+, or the service did not meet your expectations, you may request a refund within 48 hours of purchasing.

iOS

iOS users must request a refund directly from Apple:

1. Open the receipt Apple sent to your email address upon purchase. This should be titled "Your receipt from Apple."
2. In the receipt body, select the "Report a Problem" link where the Crimpd+ purchase is listed.
3. In the "Choose Problem" drop-down list, select "I'd like to request a refund."
4. An Apple support representative will review your refund request and typically will process the refund within 48-72 hours.

Please note, Apple is the sole arbitrator for refund approvals and rejections. Refunds for iOS users cannot be processed by Crimpd Support.

Android

Android users may either request a refund directly from Google or by contacting Crimpd Support at support@crimpd.com.

1. Open the Google Play app.
2. Tap Menu > Account > Purchase History.
3. On the order, select "Request a refund or report a problem" and choose the option that describes your situation.
4. Complete the form and note that you would like a refund.
5. You will see a message saying "Thank you for sharing your concerns." You'll then get an email with your refund decision. You'll usually get this within 15 minutes, but it can take up to 4 business days.